Car|Rental

CONTACT: (02) 8987 1904

Reliance Replacement vehicles (RRV) specialises in complete Accident Management services for Not at Fault Drivers. We offer our customers a 24 hr. support line that can assist you from the time of your accident up until the completion of your repairs. RRV main objective is to provide Accident Replacement Vehicles for Not at Fault Drivers with in 24hrs of your claim. We have a range of vehicles and try our best to match your vehicle like for like.


Customer Services

 
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24 hr. Accident Management hotline (02) 8987 1904

Accidents happen. And when they do, you want someone you can trust to get things back to normal as soon as possible. So rest-assured Our Team at RRV have the experience and resources to give its customers the best possible outcome when they need it most, 24 hours a day 365 days a year.

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Accident Replacement Vehicles

ACCIDENT REPLACEMENT VEHICLE

NOT AT FAULT

If you are involved in a motor vehicle accident and you are deemed “not at fault”, you are entitled to a ‘like for like’ replacement vehicle. RRV can provide a replacement vehicle at no cost to you and the “at fault” insurance company will be liable for the cost. RRV can provide a comparable vehicle so you are not further inconvenienced and back on the road in no time.

AT FAULT

If you are “at fault” in a motor vehicle accident, RRV is still here to help. We can assist you in making a claim with your insurance company. If you have accident replacement cover included on your policy, RRV will be more than happy in providing a replacement vehicle.

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Towing

Accidents occur unexpectedly and often at the most inconvenient times possible. Most drivers are in shock right after the accident and require a personal approach, with care and understanding. They deserve the best service possible. We at RRV have reliable, friendly and experienced tow truck drivers at our disposal 24hours a day 7 days a week.

They will tow your car to a reputable smash repairer, or to a repairer of your choosing to ensure peace of mind.

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Panel Shop and Insurance company Liaison

The process of organising a reputable smash repairer and lessoning with both your Insurance company and Panel shop can be quite time consuming and stressful. We at Reliance Replacement Vehicles not only provide accident replacement vehicles, but manage the process to ensure a stress free return to the road. This process involves:

  • We coordinate with Tow truck drivers to have your car delivered to the shop you choose.
  • Liaise with the Panel Shop & Insurance Company to get your claim processed as quick as possible.
  • All information retrieved from the panel shop and insurance company will be relayed back to the customer by one of RRV’s friendly and experienced staff member.
  • All the while, the not at fault driver is comfortably driving around in a comparable car provided by RRV.
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Vehicle Damage Analysis and estimation

As soon as a motor vehicle accident takes place, RRV should be the first point of call. One of our experienced staff will either send a tow truck or instruct the driver on what to do, to ensure the safety of you and your vehicle.
A staff member and or a tow truck driver can attend the accident to do a vehicle damage analysis, and make a decision on whether the car needs to be towed. Once the car is back at a reputable smash repairer, an experienced staff member will estimate the cost of repair of the vehicle or determine whether the car can’t be repaired.
The “not at fault” driver will then be provided with a replacement vehicle and be back on the road. All the while, the insurance company, repairer and other relevant parties are in contact with RRV.

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Personal Injury and compensation claims

Unfortunately some motor vehicle accidents can result in personal injury. RRV is here to help guide you to ensuring compensation is claimed if applicable. It is important you remain stress free while recovering during this process, RRV work with experienced solicitors who specialise in Motor Vehicle Claims and Personal Injury. Such experts will endeavour to ensure that all benefits and compensation is recovered.

Non Fault Accident Fill out our form

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Vehicle Models - Our fleet at a glance

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